Frequently Asked Questions
Have a question about Urban Rec Leagues, tournaments, or events? You can likely find the answers in these frequently asked questions. If you do not find your question here, please feel free to e-mail us at firstname.lastname@example.org.
What sports do you offer?
Urban Rec Okanagan is your home for sporting leagues. In addition to a year-round league sports program we also offer our members tournaments, theme parties and many other great experiences that are unique to Urban Rec Okanagan.
We offer the following sports offerings:
Indoor: Volleyball, All Sport, Dodgeball, & Indoor Soccer
Outdoor: Beach Volleyball, Outdoor Soccer, & All Sport
How do I get involved? Does it cost anything to become a member of Urban Rec?
Becoming a member of Urban Rec Okanagan is simple and free. All you need to do is create an account by clicking on the create account button (Join Now) on our home page. You will then start to receive a newsletter every two weeks with information about Urban Rec Okanagan activities - just click on the links and you are on your way!
I really want to sign up, but I don't have a team - can I still be a part of Urban Rec?
Absolutely. We offer individual registration for all of our sports, both indoor and outdoor. All you have to do is wait for the registration period to open, go to www.urbanrec.ca/okanagan and you will be able to select the sport, night, skill level and location in which you want to play.
You can even join up with a small group of friends. Just make sure you each select the same team name when registering (each individual's' team has a unique name).
What is your policy with regards to playing on long weekends?
All of our spring/summer leagues will play on the Monday nights of long weekends. We do not play on Sundays of long weekends.
Our fall/winter leagues will not play on the Sundays of long weekends; however, some leagues will play on holiday Mondays (each league has different scheduling parameters depending on the location- please inquire about the specific league).
I have registered for a league, but I have to back out - can I get a refund?
Urban Rec Okanagan's refund policy is a simple one - we only offer refunds if we are able to resell your team/individual spot to another team (as there is limited space for all of our leagues/teams, and if you have registered for a spot, this prevents someone else from registering for it).
There is a $50 administrative charge for any team refund and a $25 charge for individuals. If we cannot re-sell your team spot than there are no refunds.
In the event that your spot can be re-sold prior to the league starting, the refund amount will be the full league price minus the admin fee. If the spot is re-sold after the league has started, the refund will be dependent on the pro-rated price that the spot is re-sold for minus the admin fee.
What is the importance of key tags? Where can they be used?
Urban Rec Okanagan keytags serve two main purposes:
They indicate that a participant has indicated that he/she has read the online waiver and prove that the participant is eligible to play in the Urban Rec Okanagan league. For some venues, the key tag will be used to gain admittance.
They allow participants to take advantage of deals from Urban Rec Okanagan sponsors and clubhouses!
How do I receive a key tag?
You will receive a key tag from your team captain during the first week of play if you registered by the registration deadline for the season you are playing in.Additionally, key tags are released only to teams that have their rosters complete (i.e. all members have read and accepted the Urban Rec Okanagan online waiver). If you have not yet received your key tag, first check in with your captain.
If you are a late addition to a team and started playing after the key tags were already distributed, please contact email@example.com to have a key tag issued. Please include the following: your sport, league location, and night of play, as well as your team name.
Please note that you must be added to a team roster as well as have created an Urban Rec Okanagan profile and indicated that you have read the online waiver for a key tag to be issued.